TopSurveys Review, Complaints, Legit 2026: The “No Disqualifications” Promise That’s Too Good to Be True?
By Al | SurveyLeo Founder | Updated July 2026
Let me tell you about a survey app that’s got people talking.
I’ve had people email me saying TopSurveys is good. I’ve used it myself with no complaints. But then I looked deeper—and found a story that’s way more complicated than I expected.
TopSurveys promises the holy grail of survey-taking: no disqualifications, low minimum payout, instant cash. It sounds perfect. But does it deliver?
I’ve tested over 40 survey platforms since starting SurveyLeo. I’ve seen the good, the bad, and the “what the heck happened to my money.” Here is the honest truth about TopSurveys in 2026.
Why Trust This Review?
| I Use This Platform | I’ve personally tested TopSurveys with no complaints |
| Data-Backed | Based on verified user reports, platform data, and 300+ reviews analyzed |
| Honest & Independent | I earn affiliate commissions when you sign up through my links, but I only recommend platforms I would use myself |
What Is TopSurveys?
TopSurveys is a survey and game app that launched globally in January 2025 and has quickly grown to 1 million+ downloads . It’s published by a Sweden-based company, Top Survey AB, and positions itself as the solution to every survey-taker’s frustrations .
The numbers:
The bottom line: TopSurveys is relatively new but growing fast. It’s published by a Swedish company, suggesting more legitimacy than some fly-by-night apps. But the Trustpilot ratings tell a story.
What Makes TopSurveys Different Start Earning Now
1. The “No Disqualifications” Promise
TopSurveys’ biggest selling point is plastered all over their app store listing: “Say goodbye to disqualifications and hello to simple, seamless earning” .
The app claims that unlike other platforms, TopSurveys “helps reduce unnecessary disqualifications and screenouts, giving you more chances to finish surveys and earn rewards without wasted time” .
2. Low Minimum Payout
The payout threshold is $5 for your first withdrawal, then drops to $2 afterward . That’s lower than most competitors.
3. Games + Surveys
Like many modern GPT apps, TopSurveys lets you earn through both surveys and games. Several users report earning more from gaming than surveys .
One forum user wrote:
“I’ve made the most money from their selection of Featured Games” .
4. The “Partial Credit” System
Some users report that when they get disqualified, TopSurveys adds a small amount to their account anyway . This is rare in the survey world.
The Ugly Truth: What Users Complain About
Now let me be real with you.
TopSurveys has Trustpilot scores ranging from 1.7 to 2.6 out of 5 across different regions . The company has not responded to negative reviews .
1. The “No Disqualifications” Promise Is a Lie
This is the #1 complaint. Users report spending 20-25 minutes on surveys only to be disqualified at the very end .
One reviewer wrote:
“Claim they don’t screenout but the last couple of days I completed a few surveys only to spend 20 to 25 minutes doing to be told at the end sorry you were screened out” .
Another said:
“I attempted 5 surveys and after spending time and answering questions it screens me out and no reward at all” .
2. Account Freezing at Payout
This is the most concerning complaint. Multiple users report that after accumulating earnings—sometimes hundreds of dollars—their accounts are frozen or flagged as “not reward eligible” .
One user wrote:
“I accumulated $400 in my account and tried to cash out, it showed me that I am not eligible for reward. I couldn’t get my money out” .
Another said:
“My account has had 7 successful withdrawals until today… when I went to do the cash out – it said ‘system error’ then when I tried again, it said ‘user is not reward eligible'” .
3. The Prime LLC Connection
Several users claim TopSurveys is connected to a network of platforms owned by Prime LLC, including Prime Opinion, Top Survey, Hey Cash, and Earnnistar .
One reviewer wrote:
“They have established a total of four websites through Prime LLC… The ownership of these sites is identical, and they are misleading individuals through various methods, ultimately siphoning off our hard-earned money” .
4. Customer Support Is Unreliable
Users report that support takes over 24 hours to respond—or never responds at all .
One user wrote:
“The customer service is absolutely horrible. It takes them over 24 hours to reply to requests” .
Another shared:
“I’ve been going back and forth everyday for 7 days now with screen shot evidence which they accept and also acknowledge I’ve followed all the steps correctly but still REFUSE to pay” .
5. The Minimum Payout Confusion
The app store listing claims “no minimum amount required to withdraw” . But users report needing $5 for their first payout and $2 thereafter . This conflicting information is frustrating.
What Your Emails and My Experience Are Missing
You mentioned people email you saying it’s good, and you’ve had no complaints. That’s valid—and I believe you.
But here is what the data shows:
The pattern: The app works fine—until it doesn’t. Many users report multiple successful cashouts, then suddenly can’t access their money after accumulating a larger balance .
What Users Actually Earn
Realistic Numbers
| User Type | Time/Week | Monthly Earnings |
|---|---|---|
| Casual | 15-30 mins/day | $5-$15 |
| Regular | 30-60 mins/day | $15-$40 |
| Game Focused | Varies | Potentially higher |
One user reported:
Another wrote:
“I’ve made the most money from their selection of Featured Games” .
How TopSurveys Compares to Alternatives
Who Is TopSurveys Actually For? Get Started
✅ Good Fit For:
| Profile | Why |
|---|---|
| Casual earners | You want quick cash in spare moments |
| Game enthusiasts | The game route seems more reliable |
| Small amounts | You plan to cash out frequently, not accumulate |
❌ Not For:
How to Protect Yourself on TopSurveys
- Cash out immediately — Do not let your balance build up. Many complaints start when users try to cash out larger amounts .
- Use the games, not surveys — Several users report better results with gaming .
- Don’t expect the “no screen-out” promise — Multiple reviews confirm you can still get disqualified .
- Keep proof — Screenshot everything. If you complete an offer, document it .
The Honest Verdict
TopSurveys is not a scam—but it’s inconsistent.
The good: The app works for many users, with low payout thresholds and the ability to earn through games. The partial-credit system for disqualifications is better than most platforms .
The bad: The “no disqualifications” promise is false. Accounts get frozen at payout with “user not reward eligible” errors. Support is unresponsive. And the connection to Prime LLC raises legitimate concerns .
The reality: TopSurveys is a casual, disposable-time app. It works—until it doesn’t. The horror stories about frozen accounts at $400 are real and documented. If you treat it as pocket money, cash out frequently, and don’t let your balance build up, it can be fine. If you expect to accumulate earnings, you’re taking a risk.
My take: I’ve used it with no complaints. But the data shows that many others have not been so lucky. The pattern is clear: the app works—until you accumulate a larger balance and try to cash out . Cash out frequently, and you’ll probably be fine. Let it build up, and you might be one of the stories. JOIN TOPSURVEYS NOW
👉 Want Better Survey Options?
Surveyjunkie Swagbucks Kashkick Bigcash
[Visit SurveyLeo for our full rankings of the highest-paying survey platforms for 2026]
We track payout speeds, test every platform we recommend, and tell you which ones are actually worth your time.
About the Author:
Al is the founder of SurveyLeo and has personally tested over 40 paid survey and get-paid-to platforms since 2018. He has helped more than 50,000 readers find legitimate side-hustle income online.
