SurveyTime Reviews, Complaints, Legit 2026: The Good, The Bad, and The $1 Promise, Lets Talk About It
By Al | SurveyLeo Founder | Updated July 2026
Let me be straight with you.
I have tested over 40 survey platforms since starting SurveyLeo. SurveyTime is one I use. And it pays well—when it pays.
Here is the thing about SurveyTime: it is a platform of extremes. Some people love it. Some people absolutely hate it. The App Store listing claims over 10 million users have earned more than $5 million total . But the Trustpilot rating tells a different story.
I have used this app. I have cashed out. But I have also seen the red flags.
Here is the honest truth about SurveyTime in 2026.
Why Trust This Review?
| I Use This Platform | I have personally used SurveyTime and cashed out |
| Data-Backed | Based on verified user reports, Trustpilot reviews, and platform data |
| Honest & Independent | I earn affiliate commissions when you sign up through my links, but I only recommend platforms I would use myself |
What Is SurveyTime? Join Today
SurveyTime is a paid survey platform that promises $1 for every survey you successfully complete . The pitch is simple: no minimum payout, instant rewards, and global availability.
The numbers:
| Metric | Stat |
|---|---|
| Users | 10 million+ |
| Total Payouts | $5 million+ |
| App Store Rating | 2.18/5 (25,000+ ratings) |
| Trustpilot Score | 1.8/5 “Poor” |
| Minimum Payout | $5 |
| Pay Per Survey | $1 (originally), now variable |
| Payout Methods | PayPal, Bitcoin, gift cards |
| Developer | Persona.ly / O.P. Vision Ltd. |
The bottom line: SurveyTime is legitimate in theory. It has millions of users and has paid out millions of dollars. But the 1.8/5 Trustpilot rating and the 2.18/5 app store rating are major red flags .
What Makes SurveyTime Great
1. The $1 Promise (When It Works)
SurveyTime’s original claim was simple: **$1 per survey, no matter what** . This was a game-changer. No points. No conversion math. Just $1 for your time.
One user wrote:
“I actually got my payment right after I finished the survey” .
2. No Minimum Payout (Originally)
SurveyTime originally advertised no minimum payout—you could cash out immediately after each survey . This has since changed to a $5 minimum .
3. Global Availability
SurveyTime is available in over 10 languages and works in many countries . This is rare for survey platforms.
4. Multiple Payout Options
You can choose from PayPal, Bitcoin (via Lightning Network), and gift cards .
5. The Bonus Rebate System
For cashouts of $10 or higher**, SurveyTime gives you a **$0.50 bonus back to your wallet .
The Ugly Truth: What Frustrates Users
Now let me be real with you.
SurveyTime has some significant issues. And they are not one-off complaints—they are a recurring pattern across Trustpilot, the App Store, and complaint sites.
1. The Payment Failure Crisis
This is the #1 complaint—and it is alarming.
Users report that when they try to cash out, they get a “Status Code 400” error or their payment just stays in “Pending” forever .
One user wrote:
“Earned $5.23 (above the $5 minimum) and every cashout attempt fails with ‘Something went wrong – Status Code 400.’ Tried multiple times, same error every time. App lets you grind through surveys fine, but won’t actually pay out. Avoid” .
Another said:
“My payout of $5.35 has been stuck in ‘Pending’ status for a week now. I have already completed and passed the full ID verification (Face ID/Passport) previously, so there should be no reason for the delay” .
A third user shared:
“I cashed out 6 times before no problem but since August, trying to cash out… pending then failed and put back to wallet. Scammers. They should be shut down. 100 mails no replies” .
One user provided technical evidence:
“UPDATE March 11: CAUGHT RED-HANDED. I tried to withdraw again today via LNURL. My wallet explicitly showed the error: ‘User balance is too low.’ This is a 100% technical proof that Surveytime’s payment gateway is EMPTY. They are generating fake QR codes while having zero funds to pay out” .
2. Payouts Dropped from $1 to Pennies
This is the #2 complaint—and it is frustrating.
SurveyTime originally paid $1 per survey**. Now, some users report getting **$0.25–$0.30 for 25–30 minute surveys .
One user wrote:
“Previously they used to pay $1 or either $0.50 for each survey. But now, the same types of survey (around 25-30 minutes) but got paid around $0.25-0.30 only? I thought they should increase the payout for a survey but they downgrade” .
Another said:
“Ever since they moved from $1 per survey, to pennies a survey, they have gone from bad to terrible” .
3. Account Verification Demands
Multiple users report being asked for government ID, photos, and Face ID verification—sometimes after they have already earned money .
One user wrote:
“He is asking for documents and my photo. This is wrong. It’s a survey site, it doesn’t need confidential information. This is not safe and could be a scam! I lost my money because he won’t pay me” .
4. Support Is Nonexistent
This is the #4 complaint—and it is exhausting.
Multiple users report that support emails bounce back with “Address not found” errors . Others report never getting responses.
One user wrote:
“All official Surveytime support emails (support@ and info@) are bouncing back with ‘Address not found’ errors” .
Another said:
“I’ve written to them severally, but no response from them, rather they keep sending me emails to take more surveys. Pay me for the ones I’ve taken first” .
5. The “0% Response Rate” on Reclame Aqui
On the Brazilian complaint site Reclame Aqui, SurveyTime has responded to 0% of complaints .
| Metric | Stat |
|---|---|
| Total Complaints | 16 |
| Responded | 0% |
| Resolved | 0% |
This is a massive red flag.
6. Data Privacy Concerns
The app contains 3 trackers for identification, crash reporting, and analytics . It also requests 14 permissions including camera access .
One user wrote:
“They ask for personal information, then you receive in the middle of the night fishing calls” .
What Users Actually Earn
Realistic Numbers
| User Type | Time/Week | Monthly Earnings (Est.) |
|---|---|---|
| Casual | 15-30 mins/day | $5-$15 |
| Regular | 30-60 mins/day | $15-$30 |
| Heavy | 1-2 hours/day | $30-$50 |
The bottom line: The effective hourly rate has dropped from $12/hour (at $1 per 5-minute survey) to $2-$4 per hour with the new variable payouts .
How SurveyTime Compares to Alternatives
| Feature | SurveyTime | Qmee | Survey Junkie | Prime Opinion |
|---|---|---|---|---|
| Minimum Payout | $5 | $0.01 | $5 | $5 |
| Pay Per Survey | $0.25-$1 (variable) | $0.30-$2 | $0.50-$1.50 | $1-$5 |
| Hourly Rate | $2-$4 | $1-$9 | $3-$6 | $4-$8 |
| Trustpilot | 1.8/5 | 3.5/5 | 4.5/5 | 4.1/5 |
| Support | Nonexistent | Unreliable | Good | Inconsistent |
The bottom line: SurveyTime used to be competitive. Now it is struggling to pay users.
Who Is SurveyTime Actually For? Join Today
✅ Good Fit For:
| Profile | Why |
|---|---|
| People who want to try it | You can test with minimal time |
| People who have cashed out before | Some users still get paid |
| People who are patient | You can handle payment delays |
❌ Not For:
| Profile | Why |
|---|---|
| People who need consistent income | Payment issues are widespread |
| Easily frustrated people | Support is nonexistent |
| People who value their time | $2-$4/hour is below minimum wage |
| People who hate ID verification | You will likely be asked for ID |
How to Protect Yourself on SurveyTime
Based on user complaints, here is how to avoid the most common problems:
- Test the payout immediately — Cash out as soon as you hit $5 to see if it works .
- Cash out frequently — Do not let your balance build up. Users report issues with larger amounts .
- Take screenshots — If you complete a survey, document your progress.
- Be prepared for ID verification — You may be asked for government ID .
- Do not expect support — There is no reliable support channel .
The Honest Verdict
SurveyTime is not a scam—but it is dying.
The good: 10 million+ users, $5 million+ paid out, global availability, multiple payout options, and the $1 promise was real when it worked.
The bad: 1.8/5 Trustpilot rating, 2.18/5 app store rating, payments failing with “Status Code 400” errors, support is nonexistent, payouts dropped from $1 to pennies, and ID verification demands are common.
The reality: SurveyTime is a casual earner with serious trust issues. The platform used to work. Now, more and more users are reporting that they cannot cash out .
My take: I have used SurveyTime and cashed out. It paid well when it worked. But the data shows that many others have not been so lucky. The pattern is clear: the platform works for some people—until it doesn’t. If you try it, cash out immediately and do not let your balance build up.
👉 Want Better Survey Options?
[Visit SurveyLeo for our full rankings of the highest-paying survey platforms for 2026]
We track payout speeds, test every platform we recommend, and tell you which ones are actually worth your time.
About the Author:
Al is the founder of SurveyLeo and has personally tested over 40 paid survey and get-paid-to platforms since 2018. He has helped more than 50,000 readers find legitimate side-hustle income online.
